If you have questions about using Aurora products, the following section includes some of the most frequently asked questions and possible solutions.

The shredder does not power on or work at all.  -- click here to see the video  

The shredder runs but it does not pull paper down.  -- click here to see the video  

The shredder runs in "Reverse", but not in the "Auto /On" mode.  -- click here to see the video  

How to clear a "Paper Jam"?  -- click here to see the video  

Shredder is constantly running while in the "Auto / On" mode.  -- click here to see the video  

How to lubricate and clean the shredder?  -- click here to see the video  

My calculator does not have an "OFF" button, how do I turn it "Off"?

How do I use the Tax or Business functions?

The numbers on the screen do not change no matter which keys I press.

How do I change the battery?

How do I clear a jam?

Why are there wrinkles when I laminate?

What kind of laminating pouches can I use?

Where can I buy Aurora laminating pouches?

Why is the laminated item curling?

Why is the laminator not heating up?

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